I purchased the Delonghi Pinguino portable AC 12,500 btu unit at Costco today for close to 400.00. What a hassle it was to bring the unit home and lug it up my staircase.
I finally put the unit together. I discover the exhaust hose was 12 inches long (way too short) and would not reach my window (just a regular window). I called Delonghi customer service who stated the unit was supposed to come with a 3 feet hose. The company obviously packaged the wrong hose with the unit.
I was told the company would mail me the correct hose. I was willing to wait for the hose. I asked the obvious, confirming I would not have to pay for any shipping. She told me they will not pay the shipping and I would need to pay for the shipping.
WHAT??? I PAID to have the correct hose when purchasing the unit. Why is the customer paying for their mistake? I said 'forget it..
I'm returning this to Costco'.
So here I go again with all the hassle to take this unit back to Costco! This company is ripping customers off!!!
Monetary Loss: $390.