Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
1 comment

Bought new Portable AC June 2016 - within 30 days, yes 30 days, the impella fan came loose and wobbled hitting the side walls like a machine gun. No AC option. Unit was unboxed and stayed unmoved in same room.

Numerous calls and all I ever got was lies and broken promises. "we will get back to you in 3 days", next call it was 7 days, then 10 days, etc. I got one girl who promised, yes PROMISED to call me back with their engineer on the line within 15 minutes with a solution - no call back. More lies!

So on the 5th or 6th call I started swearing and shouting at the man who took the original call from me. This was 8/5/16. He PROMISED to get to me this Monday by 5pm. I'll let you know what happens.

This person wrote the review because of poor customer service of delonghi air conditioner from Delonghi and attached photo s. Reviewer claimed that he or she lost $300 and wants Delonghi to offer any options to resolve the issue.

The most disappointing in user's experience was lies and broken promises to date. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Delonghi for you to read. This information may help you with your purchase decision.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment
Houston, Texas, United States #1205972

Follow up to prior post of 8/8/16: Ok so they called me on the Monday at 4:55pm and said they would FedEx a new unit out. Hold on!

Too good to be true? Oh yeah! It's 8/30.16 now and no new unit. Their shipping dept had put two shipping labels on it and it got delivered to a wrong address.

Calls to FedEx were as bad as these people. Put in a claim to track it and got stonewalled for three days until they finally said they would only give information to the shipper except that it had 2 labels and was wrongly delivered.

Cust Serv promised to call me today with an update - I had to call them and they were just waiting for FedEx to return their call (yeah right!). It might get resolved but this saga will have to wait for another update!

You May Also Like