Bought new Portable AC June 2016 - within 30 days, yes 30 days, the impella fan came loose and wobbled hitting the side walls like a machine gun. No AC option. Unit was unboxed and stayed unmoved in same room.
Numerous calls and all I ever got was lies and broken promises. "we will get back to you in 3 days", next call it was 7 days, then 10 days, etc. I got one girl who promised, yes PROMISED to call me back with their engineer on the line within 15 minutes with a solution - no call back. More lies!
So on the 5th or 6th call I started swearing and shouting at the man who took the original call from me. This was 8/5/16. He PROMISED to get to me this Monday by 5pm. I'll let you know what happens.
This person wrote the review because of poor customer service of delonghi air conditioner from Delonghi and attached photo s. Reviewer claimed that he or she lost $300 and wants Delonghi to offer any options to resolve the issue.
The most disappointing in user's experience was lies and broken promises to date. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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