Update by user Jun 24, 2012
I still hate this toaster oven.It still doesn\'t work.
I did contact them, and they emailed me to go to their website. What for?
Nothing there for me.The response is we don\'t make this anymore.
I will be giving this to Goodwill.
Original review posted by user May 24, 2012
When using the racks in this appliance, if one wants to pull the rack out to get whatever is on the rack, like a pan of lasagna, this rack releases itself in the back and tips forward, sending a very hot pan, let's say Lasagna, onto......the floor, or myself, perhaps.
This is a horizontal rack that immediately becomes a ramp, propelling a blazing hot projectile toward you. Who designed this, and why don't they have law suits? I have burned myself repeatedly reaching into this thing.
The racks are only stabilized at two places.When you pull the rack out more than an inch, the ramp of burning food is created.