Almost a FIRE with Defective DeLonghi Heater

28 of 66 Delonghi reviews

I have a brand new DeLonghi upright (radiator) heater that almost started a house fire!

It melted the outlet and the outlet cover plate, fried my lighting plug that was also plugged into the same outlet and effected the other outlet / electronics that were on the same circuit.

It melted the outlet plugs to the outlet and plate cover.

It took a decent amount of tugging to pull the outlet out of the outlet.

DeLonghi phone number continues to say the hold time is 2-3 minutes and have been on the phone for over an hour.I've made countless calls with long hold times with no response and finally hung up.

This review is a subjective opinion of a user.
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Reason of review:
Bad quality
Product or service
Heater
Review category
Appliances and Electronics
review #585943
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Monk

Nov 15 #1241362 Albuquerque, New Mexico, United States

By the the looks you had a loose neutral connection, which will get hot if termination is loose. The long slot on the receptacle is the neutral side, the short slot in the hot side. Notice the side that is burnt, it's the neutral side. You might want to have and electrician check your outlets. Loose neutrals will start fires, and will never short out. Depending on the age of your house, do you have copper or aluminum. If aluminum you should have it pigtailed. A 15amp outlet circuit, #14wire is only good for 12amp after derating. One of these heater operating at max is not safe when sharing with other other appliances or lighting. Good luck

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Anonymous

Jan 25, 2015 #936032

Your heater on high draws 1500watts, at 120 volts that's roughly 12 amps. Keep in mind your outlet is only rated for 15amps brand new. What additional wattage is the light, and was it on at that time? It it very Likley this is simply a poor connection between the plug and outlet. This can be a common problem with older outlets or defective outlets. Please consider replacing any outlets in your home that are of similar age and show any signs of loose fitting plugs.
In a normal failure the loose connection is the hottest point in the path, not seeing the cord but assuming the melting gets less the further away from the outlet, this most certainly is an outlet failure.
Do you also by chance have aluminum wiring, this can complicate matters, if you do please get an electrician involved to add pigtails or replace conductors were practical.

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