Delonghi
Reviews and Complaints
ITALIAN 'NIGHTMARE'
Preferred solution: Full refund
I will never buy Delonghi Products anymore
Preferred solution: Let the company propose a solution
BAD PRODUCTS AND EVEN WORST SERVICES
- Dreadful customer experience
- Poor
Preferred solution: send shipping label and if the product break again within 6 months, full refund.
Beware De'Longhi products
No offer to pay for missing parts
Just got off the customer service line because the tower heater I bought last week is missing the screws for the base and the unit can't function without the base. Inside the packaging it expressly says to call DeLonghi--not the retailer where the unit was purchased.
The unit is evidently no longer made and they did not have replacement screws. The solution? Go to a hardware store and buy replacement screws. Refund?
Nope.
Then the guy said "well a package of the screws costs 99 cents which evidently is their rationale for not offering any kind of reimbursement. Wow--I will never buy a Delonghi product again.
Preferred solution: Let the company propose a solution
Portable AC - never buy from these people again!
Bought new Portable AC June 2016 - within 30 days, yes 30 days, the impella fan came loose and wobbled hitting the side walls like a machine gun. No AC option. Unit was unboxed and stayed unmoved in same room.
Numerous calls and all I ever got was lies and broken promises. "we will get back to you in 3 days", next call it was 7 days, then 10 days, etc. I got one girl who promised, yes PROMISED to call me back with their engineer on the line within 15 minutes with a solution - no call back. More lies!
So on the 5th or 6th call I started swearing and shouting at the man who took the original call from me. This was 8/5/16. He PROMISED to get to me this Monday by 5pm. I'll let you know what happens.
- Lies and broken promises to date
Preferred solution: Let the company propose a solution
Our Tower Heater is Junk as well..
Preferred solution: Full refund
Buyer BEWARE
- No response
The Saga Continues....
- Beyond belief
Preferred solution: Deliver product or service ordered
Model TRLS0715EL
New bk one with electron push button straight down the side of it. It will not heat hardly.
On 900 watts and set on 75 , small bedroom would not heat it up, thermostat not worth a ***, kept kicking on and off when it need to stay on longer, the small radiator fins made out of whatever and I guess antifreeze in it, any oil in those small worthless fins? it is 70 degrees in room, heater on 75 and in the morning it is still off and you can tough it, no heat at all, what the ***. It is going back too. You dumb people going to go out of business, fire some of them, who is making this junk?
Make a dam 8 or 9 fins one out of good metal, thick fins and put some dam oil in it , with a dam thermostat that works , most of the problem with the small ones last several years, junk thermostat in them all, brand new , had several of them junk ones, just got mad and threw them back behind the building brand new since I had lost the receipt,fk it. Don't make them like years ago, you making them in China, like those junk Pure Edens that smoke brand new?
Delonghi Ec220Cd Espresso Machine Review
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Verified Reviewer | Katy, TexasDelonghi Does Not Honor Warranty nor Service Requests
- When it worked
- Family and friends greatly enjoyed it
- No customer service
- Did not honor warantee
- No response
Preferred solution: Let the company propose a solution
Repeated product failures with Delonghi dehumidifier
Short Review on October&nbs-04:00;14,&nbs-04:00;2016
*** the can further where the can belongs
- Not fit for purpose coffee machine
- Disgusting
- Dreadful customer experience
Preferred solution: Let the company propose a solution
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Follow up to prior post of 8/8/16: Ok so they called me on the Monday at 4:55pm and said they would FedEx a new unit out. Hold on!
Too good to be true? Oh yeah! It's 8/30.16 now and no new unit. Their shipping dept had put two shipping labels on it and it got delivered to a wrong address.
Calls to FedEx were as bad as these people. Put in a claim to track it and got stonewalled for three days until they finally said they would only give information to the shipper except that it had 2 labels and was wrongly delivered.
Cust Serv promised to call me today with an update - I had to call them and they were just waiting for FedEx to return their call (yeah right!). It might get resolved but this saga will have to wait for another update!